TERMS & CONDITIONS


Bookings

Full prepayment is normally required with All bookings. Where a deposit is accepted full payment is required 7 days prior to arrival.


Cancellations require 7 days notice. Less than this and full payment is required. Where full payment has not been received then it becomes due. An admin fee equivalent to the price of a one night stay will be charged for all bookings cancelled more than 7 days before arrival.


Post & Email


When a booking via our website &, email we will confirm & receipt by email. A written invoice/receipt can be Posted if required, postage & admin costs may be charged & added to the amount due.


Insurance & Public Liability


The hotel is fully insured for buildings, contents and public liability.


Copyright ©


This website and its contents are the copyright of The Belvedere Guest house & Chicsystems the website designers


Complaints


In the unlikely event of a problem please let us know as soon as you have a problem. We will try to sort it out as soon as possible. We check the hotel regularly, but things can happen.


We cannot guarantee compensation after you have left as it can be difficult to verify problems at a later date. Some people have made complaints too late to confirm them and often because they know we cannot verify them and are just looking for compensation.


When we receive a complaint we will investigate it immediately and take whatever steps we can to sort it. If it affects your visit then we will offer suitable recompense. Where a complaint is received in writing we will respond in full within 7 days, via email within 24 hours.


Damages


It is the customers responsibility to maintain the standard of the room(s) they occupy and the common areas of the hotel whilst resident. We accept that accidents happen and appreciate the co-operation of residents in notifying problems so we can rectify them as soon as possible. Normal breakages and accidents occurring in this manner will not normally be charged.


Where we find damage to our property after a visit where we have not been notified or the damage is expensive and/or recklessly or carelessly caused then a suitable charge will be incurred and liable to payment from the resident/occupier.


E&OE

E&OE - Errors and Omissions Excepted applies to all the content of this website, correspondence and emails sent from The Belvedere Guest House